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en:controller:diagnostics [2024/03/14 04:31]
vasilisk [Writing a log to file] 		en:controller:diagnostics [2025/05/27 09:06] (current)
vasilisk
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 ====== Diagnostics of controller malfunctions ====== ====== Diagnostics of controller malfunctions ======
 +===== How to export configuration? =====
 +- Get a micro SD card, up to 32G will be enough.\\
 +- Format it to filesystem FAT32 ([[https://www.lifewire.com/format-sd-card-to-fat32-6666166|howto]]).\\
 +- Insert in the Display contacts on top.\\
 +- Go to "Controller > Settings and Update".\\
 +- Select "Export config." and a .cfg file will be created on the SD card.\\
 +- Copy this file from the SD card to the computer and send file to support.
  
 ===== Pressing the throttle handle all the way turns off the motor ===== ===== Pressing the throttle handle all the way turns off the motor =====
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 In the **Controller **  > **Logger**  menu section, you can enable and configure the data logging during the operation of the Controller. Full documentation about logger [[en:controller:setup#logger|here]].\\ In the **Controller **  > **Logger**  menu section, you can enable and configure the data logging during the operation of the Controller. Full documentation about logger [[en:controller:setup#logger|here]].\\
 For this you will need microSD card or bluetooth dongle with app. For this you will need microSD card or bluetooth dongle with app.
-  - Insert microSD into display OR run app and connect to controller. +  - Navigate to **Controller** > **Logger** and select **Start logging = On**. 
-  - Go to **Controller **  > **Logger** and select **Start logging** = **On**.  +  - Logging will start automatically when the bike is in motion by default. 
-  - By default logging will be started when bike moves.\\ +  - Reproduce the problem or perform a full-power acceleration to reach the top speed. 
-  - Reproduce problem or make full power acceleration to the top speed. +  - Stop the vehicle. 
-  - Stop vehicle. +  - Go to **Controller** > **Logger** and select **Stop logging = On**. 
-  - Go to **Controller **  > **Logger** and select **Stop logging** = **On**.  +  - (Optionally) If the problem did not occur, repeat the process to write additional logs. Return to step 2. 
-  - (Optionally) Repeat writing more logs if problem did not occur. Go to step 2. +  - Copy the files from the microSD card or from the phone and send all NClogX.csv files to support.
-  - Copy files from microSD card or files from phone and send all NClogX.csv to support.+
 \\ \\
 Note: Log rates faster than 10ms (e.g., 1ms and less) may result in gaps in logger data due to the limits of the CAN bus speed. You can select 'Mode = Max rate' to attempt recording at the maximum possible data rate. Note: Log rates faster than 10ms (e.g., 1ms and less) may result in gaps in logger data due to the limits of the CAN bus speed. You can select 'Mode = Max rate' to attempt recording at the maximum possible data rate.